FAQ’s

If an item is out of stock will it be coming back in?

If an item is out of stock, it’s likely that it will be restocked, though it depends on a few factors. Our products are crafted in small batches, and availability of materials can vary. We strive to restock popular items, but there may be delays due to sourcing premium leather or other components. For updates, we recommend signing up for notifications or contacting us directly. We’re happy to assist!

I’ve got an idea for a gift but can’t see anything like it on your site. Can you help?

If you’ve got an idea for a gift but don’t see anything like it on our site, we’d love to help! We specialize in custom leather goods and can often create something unique based on your vision. Just reach out to us with your ideas, and we’ll work with you to bring your concept to life.

How do I care for my leather goods?

To maintain the quality and longevity of your leather goods, we recommend keeping them away from excessive moisture and direct sunlight. Condition on occasion with a natural leather balm. Apply liberally with a soft cloth, then buff off with a horsehair brush or canvas to enhance the leather’s natural luster. Over time, your leather will develop a rich patina—a unique, aged look that adds character and depth, reflecting the experiences and usage of your piece. If your leather gets wet, allow it to dry naturally to preserve this beautiful aging process.

What is your lead time on Made to Order products?

As each item is handmade to order, the production time can vary depending on the complexity of the product and current demand. Typically, orders are completed and shipped within 2 to 4 weeks. We will keep you updated on the progress of your order and provide tracking information once it has shipped.

What is your returns policy?

Since our products are custom-made, we generally do not accept returns or exchanges. However, if there is a defect in the craftsmanship or a mistake in the customisation, please contact us within 14 days of receiving your order, and we will work with you to resolve the issue. Your satisfaction is our top priority, and we stand behind the quality of our work.

What shipping options do you have?

It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

Ordering

  • Ordering from us is simple and straightforward. For listed products, you can easily add them to your basket and check out online. If you’re interested in something custom or bespoke, just reach out to us directly with your ideas.

    We’re always happy to assist with custom enquiries and will work with you to bring your vision to life. Whether it’s a unique gift or a personalized item, we’re here to help make the process as seamless as possible.

  • Description text goes hereOur processing time varies depending on the type of order. For "ready to ship" items, we aim to dispatch them the next day to get them to you as quickly as possible. Bespoke orders, which are custom-made just for you, typically take a bit longer—usually within 2 to 4 weeks—depending on the complexity of the design and the availability of materials.

    We take great care in crafting each piece and work with trusted suppliers to ensure the highest quality, so your patience is always rewarded with something special.

  • Yes, we can fulfill larger corporate orders. Whether you need custom-branded products or a bulk order of our existing items, we’re equipped to handle corporate requests of varying sizes. Simply reach out to us with your specific requirements, and we’ll work closely with you to ensure your order is tailored to your needs. From selecting the perfect leather and design to adding personalised details, we’re here to make the process smooth and efficient for your business.

Materials

  • We use only the finest full-grain, vegetable-tanned leather for our products. This type of leather is renowned for its durability, rich texture, and ability to develop a beautiful patina over time.

    Each hide is carefully selected from trusted suppliers with whom we’ve developed strong relationships, ensuring the highest quality and consistency for every piece we create.

  • Vegetable-tanned leather is a type of leather that is tanned using natural tannins derived from plants, such as oak, or chestnut bark. This traditional process gives the leather its rich color and a distinctive ability to develop a beautiful patina over time.

    Unlike chrome-tanned leather, vegetable-tanned leather is environmentally friendly and biodegradable.

    In our opinion, vegetable tanned leather is the superior material.

    Afterall, good things take time.

  • Patina is the natural aging process that occurs in high-quality leather over time.

    As leather is exposed to elements like sunlight, oils from your skin, and daily use, it gradually develops a rich, deeper color and a soft, lived-in texture. This unique, well-worn appearance adds character to the leather, making each piece truly one-of-a-kind.

    We choose leathers that are known for developing a beautiful patina, and we work with trusted suppliers to ensure that each hide has the potential to age gracefully, enhancing the product's uniqueness and charm.